Attention required administrator in the gym. Tasks of the Fitness Club Administrator

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Work fitness club administrator on the site in Moscow, vacancies fitness club administrator from direct employers Moscow. Vacancies in Moscow without work experience and highly paid with work experience. Jobs administrator fitness club for women.

LLC Hills Sport- Moscow

Reception and distribution of incoming telephone calls. Meeting guests and clients of the fitness club. Working with a cash register. What to do: Administrator of the Fitness Club Moscow M3vacancies... 35000 rub.

at: msk-worka.ru - 4 days/days ago

Live Steel LLC- Moscow

The Zhivaya Steel sports club is looking for an administrator. Preference is given to communicative students who have a basic understanding (or advanced understanding) of the fitness industry and sports. Responsibilities: Requirements... Administrator of the Fitness Club work... 25000 rub.

4 days/days ago

SCBI BARS- Moscow

Meeting guests and members of the Club, their registration. Reception of incoming calls. Consultation on the services of the Club, registration for them, sale. Schedule 2/2. fitness club administrator with clients... from 30000 RUR

at: job50.ru - 6 days/days ago

LLC "AKKOR"- Moscow

Experience in a fitness club. Ability to work in the program 1C Fitness. Meeting guests and members of the Club, their registration. Reception of incoming calls. Consultation on the services of the Club, registration for them, sale. Contact... the administrator of the fitness club for the evening... 30,000 rubles.

to: msk-rabota.ru (+1 source) - 6 days/days ago

LLC "AKKOR"- Moscow

Experience in a sports (fight) club. Ability to work in the program 1C Fitness. Meeting guests and members of the Club, their registration. Reception of incoming calls. Consultation on the services of the Sports Fighting Club... sales administrator of the fitness club... 30000-30000

at: joblab.ru - 6 days/days ago

Fitness club Apollon- Moscow

Meeting of Guests and Members of the club, registration in the club program. Receiving incoming phone calls. Service work with clients. Maintaining documentation and reporting customer service of the club at the checkout maintaining... administrator of the fitness club coach... 30,000 rubles.

at: msk-worka.ru - 7 days/days ago

OOO SlimFitClub- Moscow

Presentation of the club and provision of competent advice on the services provided Conducting telephone conversations Sale of service packages for training Accounting, cash management, work in 1C, Organization ... administrator of the fitness club of the children's center ... 45,000 rubles.

at: msk-worka.ru - 7 days/days ago

Discipline, training club - Kiev, Pirogova street.

dosvіd work in fitness or at the reception (prote, we look at candidates without permission, but if you want to develop in this sphere and get ready to teach all of them!). be the first special company, how to sound our... the administrator of the fitness club and salon... 10000 UAH

When recruiting administrative staff, fitness entrepreneurs in 90% of cases are guided by their own feelings and ideas about the work of an employee. In this case, the tasks of the fitness club administrator are a list of a maximum of 4-5 items in the style: “control of the club”, “greeting guests”, “issuing keys” and so on.

There may also be duties such as “a permanent smile at the workplace”, although this is likely to seem more threatening to the applicant than inviting to send a resume.

This is how most vacancies are compiled and interviews are conducted. Of course, greeting guests and taking phone calls in the club are important tasks, but what besides should an administrator be able to do this so that your fitness club starts working like clockwork? Let's try to figure this out together.

Problem Points of Interaction with the Administrator

Initially, you, as the owner of a fitness club, need to identify all points of contact and interaction with the future administrator. Instead of describing everything in two or three paragraphs, you should have a clear and detailed list of all duties and instructions on hand.

This will help to avoid such situations when the fitness club administrator refuses to perform a certain amount of work, citing the fact that this is not his responsibility or that “this was not in the contract”.

And indeed - it was not, simply because you forgot to indicate it at the very beginning. Perhaps such situations are rare, but rest assured: if you hire a competent person, this will definitely happen.

To avoid this, we need to draw up a detailed list of job descriptions, according to which your administrator will work in the future.

Main goals

First of all, the administrator is responsible for organizing the work of the club. He needs to constantly interact on completely different issues with managers (if there are any in the club), coaches and other staff. If there are no managers in your club, then their functionality is taken over by the administrator.

Correspondence management. Dialogue with the Client

The key responsibility of a fitness club administrator is to communicate with the client. At the same time, the format of communication should not be limited only to meeting clients at the reception, notifying the client about the Club's services and receiving incoming calls.

If necessary, the administrator is obliged to make outgoing calls and e-mail distribution in order to: coordinate or change the training time of existing clients, resell the fitness services of the club to potential clients, receive from the client feedback on the quality of the provision of fitness services.

It often happens that a potential client is ready to buy a club card, but due to a busy schedule, he simply forgets to call the club back and his fitness classes are reduced to nothing. To prevent this from happening, the administrator must himself remind the client about the fitness club.

With existing clients, the form of such communication helps to establish friendly contact and the administrator's call will become for them not an indicator of payment extension, but a kind of act of courtesy. As a result, this is guaranteed to improve the quality of service of your club in the eyes of visitors.

For more information on how you can improve the level of fitness club service, read the article:

Accounting

One of the main tasks of the administrator is to monitor and record all the expenses and income of the fitness club. Here, duties can vary: from compiling simple tables to generating summary statements for an accountant. In this case, software skills (Word, Excel, 1C) will be required.

The administrator must also analyze the balance of related products offered to the client at the reception and purchase them if necessary. In addition to generating reports, the administrator's functionality includes working with any kind of documents in the format "Check", "Correct" and "Compose in accordance with" anything.

Planning and Scheduling

The administrator of the fitness club is responsible for scheduling the work of staff, recording clients for training. If the client did not come to the scheduled training, the administrator must call and find out the reason, thus showing that the client is important for the club. Also, when holding events for the presentation of the club, the administrator must prepare all the materials necessary for this.

Related Tasks

All other tasks of the fitness club administrator intersect with the above and are related:

Organization of repair of fitness club equipment (The main task is to control the order in the fitness club).
Conflict resolution (Main task - Dialogue with the client).
Sales of a fitness bar (The main task is the Functionality of a sales manager).
Scheduling of payments (and payment) of staff salaries (Main task - Planning and scheduling, interaction with club staff).

Here is a list of the main tasks that an administrator must perform to ensure effective work fitness club. Not all fitness entrepreneurs clearly prescribe official duties for administrative staff, which in the future greatly complicates the work and prevents the fitness club service from being brought to new level.

Main Job Responsibilities

To avoid this, we have compiled a job description for you, which must be worked out with the administrator (or a candidate for this position) of your club. You can also expand this list as you see fit.

Instruction

Job title

The Administrator of the Fitness Club ensures the quality work of the Club by performing general administrative tasks, such as - providing customer support in the Club, by phone and e-mail; preparation of related documentation; reporting; coordination of the work of the Club staff; monitoring the order and cleanliness in the Club. This position requires the Candidate to be independent and effective approach in working with clients and staff in order to achieve and maintain the highest level of service quality in the Club.

Main responsibilities

Administration of the Fitness Club and interaction with staff.
Customer service, presentation of the Club to potential and new customers.
Sale of fitness services of the Club.
Reception incoming calls and implementation outgoing calls to current and potential clients of the Club.
Regular revision of the assortment of related products of the Club and preparation of orders.
Initial inspection of the Club's equipment for malfunctions. Providing quality repairs as needed.
Accounting for all items of income and expenses of the Club. Preparation of documentation at the request of the Manager.
Assisting in the promotion of the Club and e-mail mailings.
Assisting in presentations and projects of the Club at the request of the Manager.

Today, Russians are massively fond of sports and support healthy lifestyle life by visiting fitness, exercise equipment and other sports facilities. The popularity of this business is constantly growing - Gym even in a small settlement it quickly pays off and brings good profit to the owners. In this article, we will look atas one of the key characters of the gym - without him, the work of the institution is almost impossible.

Introduction

Many people think that the administrator is just a girl or a boy who sits at the counter and answers questions about the cost of a subscription. In fact, this is not so - the popularity of a sports institution, the number of customers and the organization of the workflow depend on this person. He is a kind of face of the institution, because it is with him that acquaintance with sports facility, he answers questions, advises, manages subscriptions, helps to choose a coach, purchase sports nutrition, keeps records and, often, is responsible for tangible property.

Administrator is the face of the fitness club

If you need to find out something about the work of the club, about the simulators, about the availability of TRX loops, about whether it is possible to “stop” the membership during a vacation or illness, then the first thing you need to do is contact the administrator. It is he who knows everything about the institution, its rules, regulations and policies. Therefore, if you decide to become an administrator, then get ready for the fact that you will have to solve many problems, be well versed in the work of the gym and simulators, be able to communicate with people and solve various issues, from the illness of a popular coach to calling a plumber to clean the drain in the shower.

Job description of the administrator of a fitness club

When hiring, each person signs an employment contract and gets acquainted with their job responsibilities, which are prescribed in the instructions. The more complete and competently the instruction is drawn up, the less claims and misunderstandings will arise in the work in the future, so if you are the owner of the establishment, then try to involve a competent lawyer in the preparation, and if you are an applicant, then be sure to study the instructions in detail in order to understand what you will have to face. Since this document regulates labor relations, both parties should treat it as seriously and correctly as possible. It lists the rights and obligations of the employee, the area of responsibility, the necessary experience, age and education requirements. As a rule, the instruction is typical, while it is adjusted for a specific institution and supplemented with individual items.

Attention:the administrator reports either to the head of the club or his deputy (manager). The rest of the staff of the institution is subordinate to him: cleaners, trainers, masseurs, etc.

The reception and dismissal of the administrator is usually carried out by the head of the institution. Accordingly, he also makes demands on this person. If a specialist falls ill or goes on vacation, then his duties are transferred to the second administrator or the manager himself.

Who can become an administrator

Consider the classic “portrait” of an administratorAs a rule, this is a person with a higher or special secondary education, aged 25 to 40 years. Quite often, graduates of special courses are taken to this position - there are institutions where specialists are trained for this position.

The administrator is an intermediary between the client and management

As a rule, employment requires 1 year of work experience, so you will need to either get a job as an assistant in the gym, or look for a job that does not require experience. In addition, the following requirements are put forward for the employee:

Stress resistance. Working with people involves the presence of periodic conflicts and disagreements, so a person must be able to withstand pressure and defuse the situation.
Ability to communicate with people. You will have to talk with unfamiliar visitors, tell them about the merits of your gym, explain the rules for using the subscription, etc. You will also need to communicate with staff and trainers, resolve various disputes that arise in one way or another at work.
Collection and focus. You will have to keep track of memberships and visitors, distribute coaching hours, schedule maximum and minimum visits to smooth out peak loads. In a word, accounting will fall on your shoulders.
Computer skills, knowledge of social networks and marketing rules. Today, most accounting is done through a computer, so you should be able to use office and accounting programs. Also, the process of accepting applications through social networks, maintaining the profile of the gym, advertising, etc. falls on the shoulders of the administrator.
Ability to properly distribute responsibilities. You don't have to try to cover everything - you just have to distribute the responsibilities correctly. Trainers have to train, masseurs have to massage, cleaners have to remove dust and dirt, repair the air conditioner - a special team that you will call if necessary. No need to try to replace people and fulfill their job responsibilities.

What are the rights and obligations

So, we have already dealt with the basic concepts and examined what exactly the administrator does and what skills he has. Let’s take a look at what his job responsibilities are:

Advice to visitors on the rules of the hall, services provided, payment terms and promotions.
Acceptance of complaints and claims from clients, elimination of conflict situations.
Qualified work with clients, providing them with the necessary consulting assistance.
Supervision of staff and cleaners, maintaining order in the hall and utility rooms.
Keeping records of clients, control over payment, informing trainers about the need for their services.
Identifies shortcomings and shortcomings made during the work of the institution, tries to eliminate them or warn the manager about them.
Controls the safety of material assets.
Supervises compliance with the requirements of labor protection and safety in the institution entrusted to him.
Engaged in marketing and supervises the state of outdoor advertising.
Maintains documentation as required.

Coaches must follow the instructions of the administrator

Next, consider what is included in the rights of the employee. He can make decisions on issues within his competence, offer superiors ways to optimize the workflow and eliminate problematic situations, demand from management normal conditions for conducting activities and storing inventory. In general, the administrator has the right to manage all the work of the gym and resolve current issues, turning to the director only in serious situations.

Here, in general, and all the necessary information about fitness club administrator job description and about his rights. Both a man and a woman under the age of 40 can become an administrator - after this age, employers rarely hire employees for such positions. The main thing to consider when applying for a job is that you will have to communicate with a lot of people and help them solve problems. Not everyone will be positive, because there are a lot of inadequate personalities in society, so you will need to learn how to extinguish conflict situations and come out of them as a winner.

In contact with

March 14, 2020 - Responsibilities: Receiving and distributing incoming phone calls. Meeting guests and clients of the fitness club. Working with a cash register. Requirements: Communication. Competent speech Hospitality. Punctuality. Minimum 6 months experience required...

March 12, 2020 - Responsibilities: Meeting guests and members of the club Issuing keys Working with a cash register Consulting Club Members on additional services and on issues of interest to them Resolving conflict situations, working with claims Daily reporting...

March 10, 2020 - Responsibilities: Meeting clients. Resolution of conflict situations. Sale of goods and services at the reception desk. Implementation of the sales plan. Conducting cash discipline. Compliance with the terms of storage of goods reception. Requirements: Responsibility and courtesy Competent ...

March 9, 2020 - Responsibilities: Working with clients of the Fitness Club at the reception Receiving incoming calls Consulting on the services of the Club Working in CRM Maintaining internal reporting Requirements: Competent, well-delivered speech Activity Ability to work in a team Stress resistance...

March 5, 2020 - Responsibilities: Opening and closing a fitness club; Reception duty; Advising potential and current members of the club; Security high level satisfaction with the service of guests and members of the club Requirements: experience in the service ...

March 16, 2020 - Responsibilities: Interaction with Club Guests (meeting, informing about promotions and services, execution of a package of documents - maintaining a database for each Guest, telephone and correspondence) in compliance with etiquette; Booking and cancellation of the booking of the Club's services; ...

March 4, 2020 - Come on Gym is opening a vacancy for a Club Administrator! Aviapark - m. CSKA Vegas - m. Myakinino Comeongymfamily is: A young network of fitness clubs with ultra-new equipment and first-class training programs: strength, functional, aerobic, crossfit, ...

March 4, 2020 - Requirements: Fitness club AQUA YUNA-LIFE invites for the vacant position of Receptionist. Having experience in a fitness club would be a plus, but its absence is not critical. We will teach you everything! Functions: Meeting clients at the reception of a fitness club...

March 4, 2020 - Fitness club AQUA JUNA-LIFE invites for the vacant position of Receptionist. Having experience in a fitness club would be a plus, but its absence is not critical. We will teach you everything)) Functions: Meeting clients at the reception of the fitness club. Control...

March 4, 2020 - Responsibilities: Meeting guests of the Fitness Club; Receiving and distributing calls; Resolution of conflict situations; Compliance with corporate standards of customer service quality; Interaction with all departments; Organization of the workplace, guidance ...

March 2, 2020 - metro station Timiryazevskaya, Fonvizinskaya, Petrovsko-Razumovskaya st. sports club. Sale of bar products (piece goods) and additional services of the club. Requirements: EXPERIENCE WITH THE PROGRAM 1C: 8 o WELCOME Skill ...

March 12, 2020 - Responsibilities: - presentation of the club and services; - work with the client base; - receiving incoming and outgoing calls; - information support of the client base; - filling out reports. Requirements: At least 1 year work experience Willingness to work and develop in the field...

March 11, 2020 - Responsibilities: Presentation of the club and providing competent advice on the services provided Conducting telephone conversations Selling service packages for training Reporting, cash management, work in 1C, Organization of workflow (ordering...

February 28, 2020 - Fitness club AQUA YUNA-LIFE invites for the vacant position of Receptionist. Having experience in a fitness club would be a plus, but its absence is not critical. We will teach you everything! Functions: Meeting clients at the reception of the fitness club. Control...

February 28, 2020 - Responsibilities: Administration of the Fitness Club and interaction with staff. Customer service. Regular revision of the assortment of related products of the Club and preparation of orders. Sale of fitness services of the Club. Taking incoming calls and...

March 10, 2020 - Responsibilities: Meeting Guests and Club Members, registration in the club program. Receiving incoming phone calls. Service work with clients. Maintaining documentation and reporting customer service of the club at the checkout, maintaining customer cards, ...

March 12, 2020 - Milon fitness club is looking for an administrator for the club "Milon on Tsvetnoy Boulevard". We need a purposeful, responsible employee who easily finds a common language with new people. Responsibilities: meeting clients and conducting club presentations advising...

March 7, 2020 - Responsibilities: meeting clients issuing / receiving keys to locker rooms receiving and distributing incoming calls providing the necessary consultations and the proper level of service for club members monitoring compliance with the presented club card and identity ...

March 7, 2020 - Responsibilities: Administration of the work of the studio Meeting clients, presentation of the fitness studio and training format Maintaining the client base Active sales Incoming and outgoing calls Sale of subscriptions and additional services Work with the CRM system...

February 20, 2020 - An administrator is required for the fitness club "Sparta" on Pervomayskaya. Responsibilities: - working with a customer database; - selling and renewing subscriptions; - incoming / outgoing calls (without cold calls); - meeting clients and presenting the club; - consulting...

March 12, 2020 - To the G8 fitness club at the address: Polezhaevskaya metro station, Marshal Zhukov Avenue - Reception Administrator required Terms: - schedule 4/2 for half a day, 2 days off - 2 days from 07:00-16:00 16:00-24:00 Salary advance payment + basic salary, without delay + paid...

March 10, 2020 - A large network of fitness clubs announces a competition for the vacancy "Administrator-cashier in a premium class fitness club and spa" Requirements: well-delivered speech customer-oriented knowledge in English, conversational level, positive attitude, stress resistance, ...

March 2, 2020 - Responsibilities: Work with clients Analysis and sales report Opening / closing the club and cash desk. Meeting clients, issuing keys, solving all current administrative issues. Registration of clients, club cards Answering phone calls. Accounts with clients...

February 18, 2020 - A successful business class fitness club invites an experienced administrator for a permanent job. Responsibilities: receiving and registering visitors working with cash registers advising clients on types of services Requirements: PC knowledge (Word‚ Excel) experience as an administrator...

February 17, 2020 - Fitness club AQUA YUNA-LIFE invites for the vacant position of Receptionist. Having experience in a fitness club would be a plus, but its absence is not critical. We will teach you everything! Functions: Meeting clients at the reception of the fitness club. Control...

March 10, 2020 - Point Premium Fitness Club invites active, purposeful, energetic, cheerful candidates to take part in the competitive selection for the vacancy of Receptionist. In your cover letter, please indicate the club you are interested in...

February 28, 2020 - Responsibilities: - Registration of entry and exit of employees and clients in the club program using client cards; - Registration of clients in group classes by marking their presence in the club program; - Registration of clients for personal and group lessons, ...

February 27, 2020 - It doesn't matter if you're a morning person or a night owl, whether you're studying or already have a degree. We are looking for you! Active, purposeful, energetic. Requirements: Punctuality and responsibility. Good communication skills, customer focus. Basic...

February 26, 2020 - Responsibilities: Meeting Guests and Club Members, registering in the club program Receiving and distributing incoming telephone calls Service work with clients Consulting Club Members about additional services Booking services for club clients Interaction...

February 26, 2020 - We are looking for an administrator who is: Disciplined and responsible. Open, sociable, sociable. Wants and knows how to enjoy work, excellent team and the opportunity to play sports for free. Responsibilities: Maintain good...

March 10, 2020 - A large network of fitness clubs announces a competition for the vacancy "Administrator-cashier (Premium class)". Requirements: well-delivered speech, customer focus, positive attitude, resistance to stress, experience of working with KKM, in the service sector is welcome. ...

February 25, 2020 - Responsibilities: meeting clients issuing / receiving keys to locker rooms receiving and distributing incoming calls providing the necessary consultations and the proper level of service for club members monitoring compliance with the presented club card and identity ...

March 10, 2020 - Responsibilities: opening and closing the club control over the vital processes of the fitness club meeting clients advisory work on services and cost of services registration for services sale of club cards and additional services of the club service work with clients...

March 6, 2020 - Responsibilities: Work with clients: Advising clients on subscriptions, promotions, studio pricing policy Presentation of the studio, training process, equipment. Organization of the work of the studio: Maintaining cleanliness and order Ensuring uninterrupted...

February 21, 2020 - Zhivaya Steel Sports Club is looking for an administrator. Preference is given to communicative students who have a basic understanding (or advanced understanding) of the fitness industry and sports. Responsibilities: Meeting clients. Consulting. Sale and clearance...

February 17, 2020 - Friends! We need not just an administrator, but a person who will become part of our TRIB3 Family! We rest, work, train and develop together! Every Friday we have champagne parties and on Saturday we come to practice! Very...

March 10, 2020 - Responsibilities: Meeting guests and members of the club Receiving and processing incoming calls Ensuring effective interaction between the departments of the fitness club Advising club members Implementing a sales plan for additional services Resolving conflict...

February 27, 2020 - Responsibilities: Meeting Guests and Club Members, registering in the club program Consulting Club Members on additional services provided Receiving and distributing telephone calls Interaction with club divisions Maintaining documentation and reporting...

February 26, 2020 - Responsibilities: work at the reception of the ice complex; meeting and servicing clients and guests; receiving incoming phone calls; issuance of keys; cleaning work; cleaning coordination; record keeping Requirements: work experience - from one year; communication skills...